Product and Policy Updates

Dear Agent,

Apple Vacations has a long-standing history of making all-inclusive vacations easy. And on May 1, 2019, we're taking that to greater heights both literally and figuratively with more options for even greater vacation value and customization, policies that will benefit your business, and some of the biggest ways to thank you yet.

POLICIES
Enjoy more lenient and improved policies that make more room for the unexpected, because updated and easy to follow cancellation, revision, and change policies are officially here!

  • Revisions: Brand fees for revisions have now been eliminated! Customers can now upgrade their stay to a more premium package at no additional cost, or even add a passenger or make a minor name correction for nothing more than any applicable air or supplier fees (which may vary by vendor).
  • Changes: Brand fees for changes to travel dates, destination, flight times, fare type, and scheduled air name changes are now set at only $50 per booking for Apple Vacations reservations. Better yet, for Preferred Partner agencies, they've been reduced even further to just $25!
  • Changes: A new benefit to booking an Exclusive Nonstop Vacation Flight: name changes to these packages are only a nominal $25 per person.
  • Cancellations: To view the full details of all cancelation policies, please click here.

BASIC ECONOMY
Bookable by agents via MyAppleOnline.com powered by VAX VacationAccess, this new line of service offers a sky-high list of benefits for our travel partners. For instance:

  • More attractive packages. Lead-in pricing gets even harder to resist with a class of service that brings the value up and prices down.
  • More choice. Provide expanded choice for custom vacation components with the introduction of a whole new category.
  • Elimination of OTA advantage. Why will travelers go to an online tour operator when their agent can now book this type of flight for them?

To further support you, we're making booking Basic Economy easy with technology that features:

  • Convenient comparison. The cost difference of upgrades from the lowest fare will be shown right below for total transparency.
  • Alignment with independent search results. No need for vacationers to price-shop or search on their own for the most affordable option—enjoy your own panoramic view of what's out there.
  • Airline rewards. Program information is displayed right on the findings screen if available.
  • Clear messaging. Important details like category inclusions and exceptions, baggage fees, seat selection and other policies are easy to get to with prominently displayed links
  • Automatic selection. Return trips are automatically matched to the departure category selected, so no need to undergo any extra steps or worry about mismatches.
  • Foolproof booking. Multiple confirmation points for Basic Economy bookings provide peace of mind that it cannot be booked accidentally.

NONREFUNDABLE HOTELS
Along those lines of empowering you to offer the most appealing lead-in pricing, Apple Vacations has now also added hundreds of nonrefundable hotels to your booking options! This addition to our portfolio will help you compete even more aggressively against OTAs, hotel-direct pricing, and other tour operators.

These will be:

  • Commissionable at your normal earned percentage
  • Easy to identify in VAX

Please note that if your clients choose to purchase AV-OK Total Vacation Security, these nonrefundable rates will not be included. However, they will still have the option to book a slightly higher priced refundable room offering the benefits of our updated revision, change, and cancellation policies.

ALG ANNOUNCEMENTS
As if this weren't enough, our parent company has even more good news to share on a corporate level. We've come up with the biggest and best ways yet to show you our appreciation … but you'll have to tune in to following upcoming webinars to find out what they are!

Click here to Register for Jacki Marks' Apple Leisure Group update with Travel Weekly OR sign up to view it through VAX:

We hope you'll find these new offerings and updates ones that will benefit your business and turn "looking" into "booking."

Thank you for your support!

Sincerely,

John Tarkowski
John Tarkowski
President
Apple Vacations

 
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