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Your Apple Vacations Representative in Resort

Apple Vacations Resort Representatives are provided by Amstar or other independent destination management companies operating in locally in resort and providing services to Apple Vacationers. For valuable information on your resort and recommendations on excursions*, attend the Welcome Briefing held by your Apple Vacations Representative in most Mexico, Dominican Republic and Caribbean destinations. Your Apple Vacations Resort Representative also keeps desk hours during the day at many hotels. Please see your Representative if you are in need of assistance.

In the event of an emergency on your day of departure, or while on vacation if you are unable to contact your Apple Vacations Resort Representative, call 847-640-1170, prompt 3, prompt 1. Our Day of Departure and Destination Services helpdesk is available 24/7.

*Apple Vacations provides access to the very best excursions operated by the most reliable local independent suppliers. Some require physical activity. Please consider the nature of the excursion to make sure it is appropriate for your age and physical condition.

All passengers MUST contact their Apple Vacations Representative on their arrival day to confirm return transfers, and 24 hours prior to leaving to verify the departure time. Notice boards or binders containing flight details and other important information may be available in your hotel. Your Apple Vacations Resort Representative may be contacted as follows:

ACAPULCO | ANTIGUA | ARUBA | BARBADOS | BERMUDA | CANCUN / RIVIERA MAYA | CARTAGENA | CUBA | COSTA RICA | COZUMEL | CURACAO | GRAND BAHAMA ISLAND | GRAND CAYMAN | HAWAIIAN ISLANDS | HUATULCO | IXTAPA | JAMAICA | LA ROMANA | LORETO | LOS CABOS | MANZANILLO | MAZATLAN | NASSAU/PARADISE ISLAND | NICARAGUA | PANAMA | PUERTO PLATA/ SAMANA / SANTO DOMINGO | PUERTO VALLARTA / RIVIERA NAYARIT | PUNTA CANA | SAN JUAN | SANTO DOMINGO | ST. CROIX | ST. JOHN | ST. KITTS | ST. LUCIA (SLU/UVF) | ST. MARTIN/SINT MAARTEN | ST. THOMAS | TURKS & CAICOS

Destination
Representative Service
Representative Service Local Phone Number Representative Service International Phone Number Greeting Upon Arrival, Hotel Transfers Other Important Information
ACAPULCO
Amstar dmc/ Odyssey
466-4611, After business hours: 136-7754 011-52-744-466-4611; After business hours 011-52-744-136-7754 Amstar Reps wearing blue tropical uniform shirt and holding Apple Vacations sign greet you inside of terminal building Beware of time share solicitors at airport.
ANTIGUA
Nexus Tours/Amstar DMC
462-0061 ext:4556, all other issues 855-572-9893/847-640-1170 opt 3, opt 1 268-462-0061 ext 4556; all other issues 855-572-9893/847-640-1170 opt 3, opt 1 Amstar/Nexus will meet you in the arrivals area or close to the airport exit doors with Amstar signage. Baggage handling- Passengers get one bag and one carry-on free for no charge for hotel transfer. Additional bags - $1.00 per bag.
ARUBA
DePalm Tours
For transfers 522-4480, for any other assistance call 847-640-1170 prompt 3, then prompt 1 297-522-4480; for any other assistance call 847-640-1170 prompt 3, then prompt 1 Airport Staff from De PalmTours is wearing yellow uniform shirts with a De Palm Tours Logo and holding Apple Vacations sign and you will be met right outside of Customs. Transfers only
BARBADOS
Sun Tours
For transfers 434-8430 For any other assistance call 800-365-2775, opt 3, opt1 246-434-8430 Reps will be in the arrivals annex holding sign with client name. Rep will be wearing yellow shirt.  
BERMUDA
Beeline Transport
293-0303; After business hours: 703-9383; 536-2370; 703-0582 all other issues 855-572-9893/847-640-1170 opt 3, opt 1 441-293-0303; After business hours: 441-703-9383 or 441-536-2370 or 441-703-0582 all other issues 855-572-9893/847-640-1170 opt 3, opt 1 Reps holding a sign with your name will greet you outside of Customs, or go to Bee Line Transportation desk to the left of the Arrival hall.  
CANCUN/RIVIERA MAYA
Amstar dmc
881-9500
877-3070 - Riv Maya
011-52-998-881-9500
011-52-998-877-3070 - Riv Maya
Amstar Reps wearing blue tropical uniform shirts and holding Apple Vacations signs meet you outside of terminal building. Beware of time share solicitors at airport.
CARTAGENA
Decameron Explorer
650-3600 ext 225
(cell) 57-315-724-4558
011-57-315-650-3600 011-57-315-724-4558
(cell), 011-57-6657-601 office
Reps wearing orange uniform shirts and holding Decameron Explorer sign meet you outside of terminal Most airlines include the departure tax in the cost of ticke-otherwise $38USD is payable at airport upon departure in Colombian pesos or U.S. dollars- except $100 bills (amount subject to change). Credit cards not accepted.
CUBA
Cuba Travel Service
5-302-6423 Emergency after hours- US Embassy 7839-4100 US office 1-800-963-2822 011-53-5-302-6423 Emergency after hours- US Embassy 011-53-7839-4100 US office 1-800-963-2822 Your tour escort will meet you at the Miami briefing and will be with you throughout the duration of your trip. They will be in black shirts with red logo CTS.  
COSTA RICA
Amstar DMC/Swiss Travel Costa Rica
For beach and city hotel stays- Amstar DMC 2105-0650. For escorted tours and self-drive programs- Swiss Travel 2667-0606 ext 5046 (LIR); 2282-4898 ext 1184 (SJO); After business hours: 8842-0118 (LIR); 8310-7636 (SJO) For beach and city hotel stays- Amstar DMC 011-506-2105-0650. For escorted tours and self-drive programs- Swiss Travel 011-506-2667-0606 ext 5046 (LIR);011-506- 2282-4898 ext 1184 (SJO); After business hours: 011-506-8842-0118 (LIR); 011-506-8310-7636 (SJO) You will be met outside the terminal in the Arrival Area in front of main exit by an Apple Vacations Representative holding an Apple Vacations sign. Amstar DMC Representatiaves (city/beach hotel stays) wear bright blue tropical shirts. Swiss Travel Costa Rica Representatives (escorted tours & self-drive programs) wear orange/green uniforms. $29 per person tax payable at airport upon departure (US dollars, colones or Visa/Mastercard). Amount subject to change.
COZUMEL
Amstar dmc
872-9484 (long distance) 881-9500 011-52-998-872-9484
Emergency 24/7 011-52-998-881-9500
Amstar Reps greet clients outside of airport terminal, wearing bright blue tropical uniform shirt and holding Apple Vacations sign. Beware of time share solicitors at airport. If you are flying into Cancun and staying in Cozumel you must have purchased our optional transfer via land and ferry boat.
CURAÇAO
Nexus Tours/Amstar dmc
461-1076 011-599-9-461-1076
Emergency 24/7 011-599-9-696-2182
Amstar/Nexus will meet you in the arrivals are or close to the airport exit doors with Amstar signage.  
GRAND BAHAMA ISLAND
Nexus Tours/Amstar dmc
602-7553 011-242-602-7553
After 5pm - 011-242-727-2816
Amstar/Nexus will meet you in the arrivals are or close to the airport exit doors with Amstar signage.  
GRAND CAYMAN
Webster's Tours Ltd.
928-1333 345-928-1333 Reps will be in the arrivals area holding an Apple Vacations sign, wearing a green shirt.  
HAWAIIAN ISLANDS
Worldstar dmc
946-3930 888- 946- 3930 Worldstar Reps holding Apple Vacations sign or sign with passenger name greet you outside of Arrivals and at baggage claim.
HUATULCO
Amstar dmc
587-2879 011-52-958-587-2879; cell 011-52-958-106-1185 Amstar Reps wearing blue tropical uniform shirts and holding Apple Vacations sign greet you outside of the terminal. Beware of time share solicitors.
IXTAPA/ZIHUATANEJO
Amstar dmc
553-2407; After business hours 100-6033 011-52-755- 100- 6033 Amstar Reps wearing blue tropical uniform shirt and holding Apple Vacations sign greet you inside of the terminal. Beware of time share solicitors at airport.
JAMAICA
Amstar dmc
971-9887; After business hours: 876-836-1113 876-971-9887; After business hours 876-836-1113 Amstar Reps wearing blue tropical uniform shirts and holding Apple Vacations signs will meet you inside of the arrivals lobby immediately after exiting Customs. Beware of time share solicitors and taxi operators at airport. Also, please note that It is NOT necessary to exchange currency at the airport.
LA ROMANA
Amstar dmc
809-221-6626 from 8:30 am to 6:00 pm. After business hours 829-904-2330 809-221-6626 from 8:30 am to 6:00 pm. After business hours 829-904-2330 Amstar Reps wearing blue tropical uniform shirts and holding Apple Vacations signs greet you outside of Customs. Beware of time share solicitors at airport. Passengers must purchase $10 USD tourist card upon arrival-cash only. You may now pre-purchase tourist cards online so you don't have to wait in line upon arrival- www.dgii.gov.do/tarjetaturistica
LORETO
C & C Services
613-133-0151; After business hours 613-135-0525 011-52-613-133-0151; After business hours 011-52-613-135-0525 Look for C & C Services desk once outside of Customs. ;  
LOS CABOS
Amstar dmc
142-2268; 142-2684 011-52-624-142-2268 or 2684 Amstar Reps wearing blue tropical uniform shirts and holding Apple Vacations sign greet you outside of terminal . Beware of time share solicitors at airport.
MANZANILLO
Amstar dmc/Tlaloc Tours
334-1180; After business hours 106-2174 011-52-314-334-1180; After business hours 011-52-314-106-2174 Amstar Reps wearing blue tropical uniform shirts and holding Apple Vacations sign greet you outside of terminal. Beware of time share solicitors at airport.
MAZATLAN
Amstar dmc/Nexus Tours
913-5025 011-52-669-913-5025 Amstar/Nexus will meet you in the arrivals are or close to the airport exit doors with Amstar signage. Beware of time share solicitors at airport.
NASSAU/PARADISE ISLAND
Majestic Tours
322-2606/2607/2608, ext. 2721 242-322-2606 or 2607 or 2608 or 2609 ext. 2721 Reps dressed in blue & white stripped shirt/khaki pants, holding Apple Vacations sign greet you outside of Customs, or look for Majestic Tours desk.  
NICARAGUA
Careli Tours
505-2278-6919/2572; After hours 505-8885-2344 505-2278-6919/2572; After hours 505-8885-2344 You will be met at airport by Careli Tours Rep. Passengers staying at Mukul Beach will spend first night at Real Intercontinental MetroCentro and will be transferred the next a.m. Passport must be valid for six months from day of arrival. $10 USD Tourist Card must be purchased upon arrival at airport. $36 USD per person tax payable upon departure-most airlines include in price of ticket.
PANAMA
Gamboa Tours/Panamazing
Gamboa Tours/Panamazing: 340-9850 or 9857; After business hours 6981-4549 Gamboa Tours/Panamazing: 011-507-340-9850 or 011-507-340 9857; After business hours 011-507-6981-4549 Reps wearing the red Panamazing uniformed shirt with the Panamazing logo greet you outside of Customs holding an Apple Vacations sign. Passports must be valid for three months from date of arrival.
PUERTO PLATA/ SAMANA
Amstar dmc
221-6626 ext 3635 or 320-1877; After business hours 829-904-2376 809-221-6626 ext 3635 or 809-320-1877; After business hours 829-904-2376 Amstar Reps wearing blue tropical uniform shirts and holding Apple Vacations sign greet you outside of Customs. Beware of time share solicitors at airport. Passengers must purchase $10 USD tourist card upon arrival-cash only. You may now pre-purchase tourist cards online so you don't have to wait in line upon arrival- www.dgii.gov.do/tarjetaturistica
PUERTO VALLARTA RIVIERA NAYARIT
Amstar dmc
209-1011 or 209-1680 011-52-322-209-1011 Amstar Reps wearing blue tropical uniform shirts and holding Apple Vacations sign greet you outside of Customs but inside terminal. Beware of time share solicitors at airport.
PUNTA CANA
Amstar dmc
221-6626 from 8:30 to 06:00 pm. Duty officer after office hours 829-904-2330 809-221-6626.Duty officer after office hours 829-904-2330 Amstar Reps wearing blue tropical uniform shirts and holding Apple Vacations sign greet you at first deskoutside of Customs. Beware of time share solicitors at airport. Passengers must purchase $10 USD tourist card upon arrival-cash only. You may now pre-purchase tourist cards online so you don't have to wait in line upon arrival- www.dgii.gov.do/tarjetaturistica
SAN JUAN
Dragonfly Adventures
889-7430 ext. 57; toll-free 866-247-2121 787-889-7430 ext. 31; toll-free 866-247-2121 Reps with Apple Vacations sign will greet you outside of Customs. Dragonfly Desk at airport.  
SANTO DOMINGO
Amstar dmc
221-6626 from 8:30 to 06:00 pm. Duty officer after office hours 829-904-2330 809-221-6626 from 08:30 to 06:00 pm. Duty officer after office hours 829-904-2330 Amstar Reps wearing blue tropical uniform shirts and holding Apple Vacations sign greet you outside of Customs. Beware of time share solicitors at airport.
ST. CROIX
Sweeny's Tours LLC
513-8290 340-513-8290 Representatives meet the flight and hold sign with passenger names and direct them to baggage claim.  
ST. JOHN
Tropic Tours
Airport desk 7 days/week 774-5674; 774-1855 all other issues 855-572-9893/847-640-1170 opt 3, opt 1 Airport desk 7 days/week 340-774-5674; 340-774-1855 all other issues 855-572-9893/847-640-1170 opt 3, opt 1 After claiming luggage, proceed to the Tropic Tours Desk in baggage claim area  
ST. KITTS
Tropical Tours
465-4167 869-465-4039 or 869-465-4167; After business hours 869-662-5338 (Richie) or 869-662-7090 (Zandra) Reps meet you outside of Customs in Blue, & redpiping or white & blue uniform holding Apple Vacations/Tropical Tours sign.  
ST. LUCIA (SLU/UVF)
Nexus Tours/Amstar dmc
285-4916 011-758-285-47916
After 5 - 011-758-485-1299
Amstar/Nexus will meet you in the arrivals are or close to the airport exit doors with Amstar signage. Passport must be valid three months from date of arrival.
ST. MARTIN/SINT MAARTEN
Nexus Tours/Amstar dmc
546-6225 011-721-546-6225
Emergency 24/7- 011-721-520-3760
Amstar/Nexus will meet you in the arrivals area or close to the airport information desk with Amstar/Nexus signage.
ST. THOMAS
Tropic Tours
Airport desk 7 days/week 774-5674; 774-1855 all other issues 855-572-9893/847-640-1170 opt 3, opt 1 Airport desk 7 days/week 340-774-5674; 340-774-1855 all other issues 855-572-9893/847-640-1170 opt 3, opt 1 After claiming luggage, proceed to the Tropic Tours Desk in baggage claim area  
TURKS & CAICOS
TCI Escapes
332-1092 -transfers only 1-847-640-1170 prompt 3, prompt 1 for Apple Vacations' day of departure & on vacation services 011-649-332-1092 -transfers only 1-847-640-1170 prompt 3, prompt 1 for Apple Vacations' day of departure & on vacation services No hotel transfers are provided through Apple Vacations. Customers must arrange their own transportation to their resort. Taxis are plentiful at the airport.  
         
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